eStatements

• Why is there a difference between the dividend rate and the annual percentage yield earned?
  

  The dividend rate is the rate used to calculate your earnings. The annual percentage yield earned (APYE) is what was actually earned, which takes the balance and the length of the statement period into account. 

• Will my business accounts appear on my statement?
  

  If your business operates under your personal SSN (e.g., Sole Proprietorship or DBA), your business accounts may be combined with your personal statement, provided the account ownership matches.

   If your business operates under a separate Tax ID (EIN), your business accounts will not appear on your personal statement. A separate statement will be generated for the business accounts.

• A check number has an asterisk next to it on my statement. What does this mean?
  

  This simply alerts members that a check has cleared their checking account out of numerical sequence.

• How far back can I view my eStatements?
  

  eStatements will be available beginning with the September 2025 statement cycle. Any statements prior to September 2025 would need to be requested by contacting us directly.

• Why aren't the nicknames I set up for my accounts in OnLine Banking reflected on the statement?
  

  Nicknames set in Online Banking are for member's personal use and are currently not a function of the statement process.

• Why can't I see eStatements for the accounts I'm a joint owner on?
  

  eStatements are tied to the primary account holder's Online Banking login rather than to the account itself. This means that eStatements are only accessible by the primary account holder.

• Within OnLine Banking all of my accounts are available under one login, so why do I receive multiple statements?
  

  While Online Banking allows you to conveniently view all of your accounts under a single login, statements are generated based on account ownership rather than your login credentials. If you have accounts with different ownership structures, you will receive a separate statement for each ownership type.

• Will I receive a loan bill for my line-of-credit if I have a $0 balance due?
  

  If your line-of-credit has had no activity since your last loan bill and you have no payment due, a loan bill will not be generated for that billing cycle.

• Who receives the loan bill when there are multiple borrowers?
  

  While the loan bill will display the names of all borrowers, it is only mailed to the primary borrower's address on file.

• Why am I receiving a bill if I am set up for automatic payments?
  

  Loan bills are generated regardless of whether automatic payments are set up.

  • If your automatic payment was set up directly by GSCU, this will be indicated in the Account Information section of your loan bill.
  • If your automatic payment was set up externally (such as through your bank) or through Online Banking, this will not be reflected on your loan bill. However, your payment will still be processed as scheduled.
• What does the "Balance Subject to Interest" field on my Home Equity Line-of-Credit and Overdraft Line-of-Credit loan bill mean?
  

  This reflects the average daily balance for the loan for the billing cycle.

• How do I update my email address for eStatement notifications?
  

  You can update your email address by logging in to Online Banking, selecting Settings at the top right corner and then Profile- Email and Phone Number.

• How do I switch back to receiving paper statements?
  

  If you would like to receive paper statements only, please reach out to us at [email protected] or by calling 800-645-4728.